FIFA World Cup Hospitality: The Hospitality division, part of the Ticketing & Hospitality Department, plays a crucial role alongside Ticketing in delivering an engaging, innovative, and accessible FIFA World Cup experience for athletes, fans, partners, and the broader community. Reporting directly to the Head of Hospitality Operations, the Hospitality Operations & Infrastructure Regional Manager will be an integral member of the FIFA World Cup 2026 Hospitality Team.
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This role requires close collaboration with the Ticketing & Hospitality Department and key stakeholders responsible for ensuring the seamless execution of Hospitality projects. Additionally, the manager will support initiatives related to both the FIFA Club World Cup 2025 and FIFA World Cup 2026.
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FIFA World Cup Hospitality: Infrastructure and Guest Flow Management
This position involves overseeing the implementation of all stadium Hospitality infrastructure requirements and technical operations across the US East region Host Cities, in alignment with FIFA’s guidelines. The manager will work closely with FIFA’s stadium infrastructure teams and the official hospitality provider to ensure compliance with all contractual obligations and requirements.
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Responsibilities also include executing hospitality operational plans and strategies to enhance the overall guest experience and satisfaction. Additionally, the role requires effective communication management with Stadium Operational teams to ensure smooth coordination and delivery of services.
Ensure the seamless execution of Hospitality Operations by servicing FIFA’s Official Hospitality Partner and FIFA’s Affiliates, managing their requirements and requests within the US East region venues while ensuring full contractual compliance from all involved parties. Continuously monitor stadium operational readiness and service level delivery, providing regular status reports to maintain transparency and accountability.
Regulatory Compliance and Operational Support
Facilitate cross-divisional communication and oversee service level agreements to implement hospitality operational requirements efficiently. Work closely with service-providing Football Associations (FAs) to guarantee the highest quality service delivery while adhering to contractual commitments. Coordinate and prioritize hospitality issue management by maintaining up-to-date issue logs, ensuring swift resolution of any challenges that may arise.
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Collaborate with the Hospitality Infrastructure team to confirm operational and infrastructure readiness, ensuring proper documentation alignment for seamless execution. Manage cross-divisional operations communications, ensuring the timely relay of hospitality-related information that is essential for other FAs to deliver FIFA Hospitality services effectively.
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FIFA 2026 Hospitality: Logistics, Signage, and Facility Handover
Monitor and support the local operations of the Official Hospitality Partner, Commercial Affiliates. And their suppliers to ensure the smooth execution of hospitality services. Oversee the handover and handback procedures of Hospitality facilities, working closely with Stadium Infrastructure. And Venue Management Teams to ensure a well-organized transition between the stadiums and the Official Hospitality Partner.
Assist the Hospitality Stakeholder Services team in managing services and operations to effectively support FIFA’s Affiliates in their stadium activations. Ensure efficient hospitality logistics, particularly focusing on catering operations and logistics routes, to optimize service delivery. Prepare comprehensive debriefs and reports following the tournament’s completion, conducting thorough hand-back procedures to document key takeaways and operational insights.
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